Policies

Policies & Procedures

Listed below are the policies that I, Dana Stone, follow. By signing up with Dana Stone, you agree to the following.

  • All sales are final.
  • Completed “Client Information” form along with deposit are required at least one week prior to training class. The deposit will go towards the price of your training class.
  • Payment is due before the start date of the class. I accept Visa, MasterCard, American Express, Discover, Checks, and Cash. For convenience, PayPal has been added to the website.
  • Rates quoted are per dog.
  • Cancellations must be made at least 24 hours prior to the appointment. If cancellations are not made on or before 24 hours of the appointment, the client will not receive their deposit back.
  • Dana Stone reserves the right to refuse services to any person or persons.
  • Dana Stone will NOT train your dog without you or someone who is a deciding member of a household is present. Someone aged 18 and over MUST be present for a dog trainer to enter the house and begin training.
  • Currently, Dana Stone offers In-Home appointments to the Norman, Moore, Noble, Oklahoma City, Edmond, and Blanchard areas.
  • Group classes are limited to 5 dogs so personal attention may be given. Dana Stone may refuse entry to a pet which is not healthy, is aggressive, or does not seem suitable for the services provided.
  • Dana Stone, at her sole discretion, may remove a pet from class if a hazard or threat of any nature to any other animal or person is present. No refund will be given under such circumstances.
  • These policies are subject to change at any time with or without your knowledge.